Most people hate conflict. Do you avoid it at all costs refusing to discuss the matter? Do you deny the conflict and pretend it doesn't exist? Do you sweep it under the rug even though you know you shouldn't? Do you try to keep the peace at any price and then find that doesn't work? Are you a fixer who welcomes the chance to fix it and are energized when it works and sullen if it doesn't? And if fixing doesn't work, do you nag? Pick a fight? Argue endlessly? Sulk? Hold a grudge? Are you flexible or rigid? Do you hold your ground or capitulate? And for all the energy you've expended, have you unwittingly invited even more conflict than you might have initially imagined? So many questions to contemplate, no wonder conflict is so confusing.

Whether it's a minor clash with a close friend,a falling out with a family member, or a big blowup with the boss, most of us would rather walk on eggshells for days, months, even years, than deal with the issue head-on. But avoiding unresolved conflict can drain your energy, wreak havoc on your emotions and destroy your health. That's why relationship expert Lee Raffel created this psychologically proven program to help you handle your personal and professional conflicts with courage, confidence, and sensitivity.

Seven steps to managing conflict constructively:

     • Speak politely, common courtesies count.
     • Swallow your pride and admit your mistakes.
     • Seek to understand, you have nothing to defend.
     • Show compassion and keep the welfare of others in mind.
     • Be honest and earn the trust others place in you.
     • Never wave a red flag at a raging bully.
     • Use encouragement and laughter to keep conflict at bay.

By using conflicts as an opportunity for positive growth and change, you'll be able to improve your relationships, lower your stress levels, and ease your mind. This easy-to-use guide includes practical advice on how to keep arguments from escalating, how to deal with someone who sabotages conversations, and how to adapt to each of Lee Raffel's 5 conflict styles. You learn how to stop avoiding issues, start addressing problems, listen compassionately, defuse explosive situations and deepen your closest relationships.